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Overview of Automated Responses

Auto-responses, keywords, surveys, campaign and rekindling.

Last updated on January 28, 2022

There are a few ways to set up automated responses in Avochato. Automation is imperative while maintaining a personal and tailored experience for your customers.

Auto-responses

Auto responses are text messages that can be configured to send automatically whenever someone texts or calls your number. You can also send an auto-response letting customers know your office is closed for the day. Learn how to set up here.

Keywords

Keywords will trigger an automated response whenever someone texts the defined word to your number. Learn more here.

Surveys

Surveys automatically ask a list of questions and save the responses to a contact’s profile. A survey is initiated by a contact sending a text message of a specific keyword or by sending the survey shortcut in an outbound message.

Campaigns

You can schedule an automated follow-up message (or multiple messages) on a given time delay. This is great to help your team engage with leads when they are interested or to automate a reminder for an upcoming event.

Rekindling

Rekindling allows you to send a nudge reminder as you await a response from a customer. They are configured per channel (Live Chat, SMS or WhatsApp) and allow your team to focus on active conversations.

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