Tips for getting started Introduce yourself. The first time you reach out to someone is your first impression, make it a good one! Your customers expect conversational messaging with a business they trust.Use short and succinct messages. Texting is unlike emails and phone calls. When broadcasting you can…
Avochato is a communication tool for sales, support, and operations teams. We provide teams with a collaborative inbox and phone number or set of phone numbers to allow you to send text messages and communicate with your clients on their terms. By providing your team with a shared…
Yes! Avochato has native integrations with Salesforce, Slack, and Microsoft Teams. We also partner with Zapier to integrate with over 2,000 applications. How do I set up an integration? Is it included in my plan? Salesforce Text or Call directly from a Salesforce record and automatically track all…
When you sign up for an account with Avochato, you have the option to choose an available number in your area code. If, however, you would like to bring a phone number that you currently own we can assist you in transferring that number into Avochato. There are…
Avochato allows for different types of phone numbers depending on your use case and budget. The three options are shortcodes, toll-free numbers, and local numbers. They each have different benefits and restrictions. Continue reading for a breakdown of each to see which is best suited for your business.…
Can I copy data across accounts? Avochato inboxes are unique from one another. By default, Contacts, Users, and Settings are not shared between accounts in the same organization. Using Bulk Actions, you are able to copy sets of Templates, Keywords, Surveys, or Campaigns from one inbox to another.…
Yes! You can download the Avochato iOS app on the App Store: https://apps.apple.com/us/app/avochato/id1206625036 You can download the Avochato Android App from the Google Play Store: https://play.google.com/store/apps/details?id=com.avochato The website is also optimized for a mobile web browser, so viewing it on any mobile phone will be a very similar…
Avochato plans are purchased as a set of segments to be used within a certain billing period. Your monthly usage is calculated for your entire organization, not per specific inbox, phone number, or user. You can monitor your usage by from the Avochato dashboard by clicking your name…
Custom Variables allow you to personalize messaging to your contacts. If you aren’t familiar with Custom Variables, they insert stored fields from your contacts to your messaging. Common uses are $First Name, $Company, $Owner Name and Custom fields that fit your business. By clicking the “$” underneath the…
Short codes are special 5 or 6 digit phone numbers that can be used for both SMS and MMS messaging. They typically have higher delivery rates than traditional long code numbers, but as a result come with a hefty price tag. If you already have a short code…