Best Practices For Texting

Tips for getting started Introduce yourself. The first time you reach out to someone is your first impression, make it a good one! Your customers expect conversational messaging with a business they trust.Use short and succinct messages. Texting is unlike emails and phone calls. When broadcasting you can…

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What is Avochato?

Avochato is a communication tool for sales, support, and operations teams. We provide teams with a collaborative inbox and phone number or set of phone numbers to allow you to send text messages and communicate with your clients on their terms. By providing your team with a shared…

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Does Avochato Integrate with other Software?

Yes! Avochato has native integrations with Salesforce, Slack, and Microsoft Teams. We also partner with Zapier to integrate with over 2,000 applications. How do I set up an integration? Is it included in my plan? Salesforce Text or Call directly from a Salesforce record and automatically track all…

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Types of Phone Numbers

Avochato allows for different types of phone numbers depending on your use case and budget. The three options are shortcodes, toll-free numbers, and local numbers. They each have different benefits and restrictions. Continue reading for a breakdown of each to see which is best suited for your business.…

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Do you have a mobile app?

Yes! You can download the Avochato iOS app on the App Store: You can download the Avochato Android App from the Google Play Store: The website is also optimized for a mobile web browser, so viewing it on any mobile phone will be a very similar…

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What happens if I go over my allotted messages?

Avochato plans are purchased as a set of segments to be used within a certain billing period. Your monthly usage is calculated for your entire organization, not per specific inbox, phone number, or user.  You can monitor your usage by from the Avochato dashboard by clicking your name…

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Embedding Custom Variables

Custom Variables allow you to personalize messaging to your contacts. If you aren’t familiar with Custom Variables, they insert stored fields from your contacts to your messaging. Common uses are $First Name, $Company, $Owner Name and Custom fields that fit your business. By clicking the “$” underneath the…

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What are short codes? Can I use them in Avochato?

Short codes are special 5 or 6 digit phone numbers that can be used for both SMS and MMS messaging. They typically have higher delivery rates than traditional long code numbers, but as a result come with a hefty price tag. If you already have a short code…

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