Adding Team Members and Managers

We make it easy for you to add additional team members and set permissions. You can have an unlimited number of users for all pricing plans. Click “Invite New Users” in the Avochato menu on the left side to manage your account’s users. Insert the new user’s email…

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Do all users share a login and password?

Everyone on your team should have their own unique login and password to Avochato. This allows you to assign specific team members ownership over a conversation. You can add as many team members as you want at no additional cost. This also allows for better management if users leave the…

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Skill Routing via Contact Tags

https://youtu.be/MkCNqYMH0uo With skill routing, you have the ability to route tickets to dedicated agents. This is accomplished by adding tags and making them routable. All tags can be turned into routable skill tags. First, go to Settings > Conversation MGMT and toggle Enable Skill Routing On. Note, this…

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Manage Organization

How can I view statistics across my whole organization? While most Avochato analytics within an account inbox can be found under the "Analytics" tab, organizations who have multiple inboxes may use the "Manage Organization" panel to view users, accounts, and usage across inboxes. Users with "Owner" roles have…

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Auto-Assigning Agents to Tickets

Avochato makes it easy to manage ticket ownership in your inbox when you have multiple team members. You can adjust this configuration in Settings > Auto-Assignment. Auto Assign You can set Avochato to automatically rotate assigning new tickets to team members as people contact your Avochato number. Toggle team…

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Billing Portal

Customers can access a secure billing portal via the Billing Tab in Avochato (Owner permission or Billing MGMT enabled). From the billing portal, customers have the ability to update their credit card information, see past invoices, and download invoices for record-keeping. To update your credit card on file,…

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