Collecting Ticket Dispositions: Post-Conversation Surveys

As your team completes conversations in Avochato, you might want to collect information about the topic or disposition of that conversation. You can achieve that easily in Avochato by having your team fill out a survey whenever they close the ticket in Avochato. Avochato supports a custom list…

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Avochato API Callouts via Apex Code

This post outlines examples of using the AvochatoApiClient in Apex code to easily leverage the Avochato API at www.avochato.com/docs Avochato in Apex The Avochato for Salesforce has built-in helper Apex classes to easily send messages and use other Avochato API endpoints with just a few lines of Apex…

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Avochato Messaging Policy

We at Avochato aim to promote dialogue between our customers and their contacts. As part of this mission, we expect that all communication through Avochato is sent with the consent of the recipients. We want to ensure that each message sent through Avochato goes to someone who wants…

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Avochato for Marketing Cloud Quickstart

Estimated setup time: 10 minutes Welcome to Avochato for Marketing Cloud! This guide will take you through the steps on how to install Avochato for Marketing Cloud and enable Avochato messages to be sent via Journey Builder. I. 🔗 The Link Avochato for Marketing Cloud has a simple…

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WhatsApp Integration

The Avochato WhatsApp Integration allows Avochato customers to send messages from an approved WhatsApp account to their customers. There are two ways to message contacts via WhatsApp: Templates: Outbound messages are sent to opted-in contacts in the form of templates approved by WhatsApp. These templates can have variables…

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TCPA and CTIA Compliance

If you’ve never heard of the TCPA and CTIA, here’s a quick primer for how to follow best practices and guidelines for SMS messaging. Note, this post is meant for general information only, for legal advice, please consult a professional. The Telephone Consumer Protection Act (TCPA) is a federal…

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