Best Practices For Texting

Tips for getting started Introduce yourself. The first time you reach out to someone is your first impression, make it a good one! Your customers expect conversational messaging with a business they trust.Use short and succinct messages. Texting is unlike emails and phone calls. When broadcasting you can…

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What is Avochato?

Avochato is a communication tool for sales, support, and operations teams. We provide teams with a collaborative inbox and phone number or set of phone numbers to allow you to send text messages and communicate with your clients on their terms. By providing your team with a shared…

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Does Avochato Integrate with other Software?

Yes! Avochato has native integrations with Salesforce, Slack, and Microsoft Teams. We also partner with Zapier to integrate with over 2,000 applications. How do I set up an integration? Is it included in my plan? Salesforce Text or Call directly from a Salesforce record and automatically track all…

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Do you have a mobile app?

Yes! You can download the Avochato iOS app on the App Store: https://apps.apple.com/us/app/avochato/id1206625036 You can download the Avochato Android App from the Google Play Store: https://play.google.com/store/apps/details?id=com.avochato The website is also optimized for a mobile web browser, so viewing it on any mobile phone will be a very similar…

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What happens if I go over my allotted messages?

Avochato plans are purchased as a set of segments to be used within a certain billing period. Your monthly usage is calculated for your entire organization, not per specific inbox, phone number, or user.  You can monitor your usage by from the Avochato dashboard by clicking your name…

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Embedding Custom Variables

Custom Variables allow you to personalize messaging to your contacts. If you aren’t familiar with Custom Variables, they insert stored fields from your contacts to your messaging. Common uses are $First Name, $Company, $Owner Name and Custom fields that fit your business. By clicking the “$” underneath the…

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What are short codes? Can I use them in Avochato?

Short codes are special 5 or 6 digit phone numbers that can be used for both SMS and MMS messaging. They typically have higher delivery rates than traditional long code numbers, but as a result come with a hefty price tag. If you already have a short code…

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Office Hours

What can I do with Office Hours? Avochato allows you to set customized Office Hours for your team. These are unique sets of hours per inbox when your team will be able to respond to inbound requests. By setting up office hours, you have the ability to set…

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How many characters can I send in a text message?

Many! While Avochato does not enforce hard caps on how long your SMS can be, longer messages do cost more segments to send. Generally, the shorter your text message the better. What is a Segment? Avochato plans come with a set amount of segments for use within a…

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