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How do I use an existing business phone number with Avochato?

Porting and hosting numbers.

Last updated on February 2, 2022

When you sign up for an account with Avochato, you have the option to choose an available number in your area code. If, however, you would like to bring a phone number that you currently own we can assist you in transferring that number into Avochato.

There are two different processes for transferring an external phone number into Avochato: Hosting and Porting

Host a phone number

If the phone number you wish to use in Avochato is a traditional landline, you may have the option to perform what is called a host. Hosting allows Avochato to “text-enable” your landline without disturbing any call functionality. This also means that you will not be able to make or receive calls from this number in Avochato.

How do I host a phone number?

If you have a landline that you would like to transfer to Avochato, get in touch with one of our sales reps or account managers and we can set up an appointment to perform the host. In most cases, the process can be completed in under 1 business day with very little downtime.

To set up an appointment, text or call us at +1 415 214-8977

Port a phone number

The second, and more common, method of transferring a number to Avochato is called a port. Porting involves transferring your existing phone number away from your current carrier and into Avochato. While hosting requires the phone number to be a landline, all kinds of numbers can be ported. Bear in mind that if you port your number to Avochato it will exist only in Avochato and will no longer work where it did before (cell phone or landline).

What is needed to port my phone number to Avochato?

To port your phone number to Avochato, first get in touch with one of our sales reps or account managers at +1 415 214-8977. To conduct the port we will need:

  • A completed and signed Letter of Authorization form
  • A copy of a recent phone bill
  • Your account number and PIN with your current carrier

How long does the porting process take?

Often this depends on factors beyond our control (communication between carriers, for instance). You can expect your port to be completed within 2-4 weeks.

Will there be any downtime for the phone number?

There is usually a small window of about 2 hours during which your phone number will be offline. As soon as we know when the port is scheduled, we will let you know accordingly.

Can I take my phone number with me if I decide to cancel?

Yes. We will work with you to port your number away if you decide to cancel.

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