Help Center

How can we help? 👋

Types of Phone Numbers

A quick explanation about short codes, toll-free numbers, and local numbers.

Last updated on February 2, 2022

Avochato allows for different types of phone numbers depending on your use case and budget. The three options are shortcodes, toll-free numbers, and local numbers. They each have different benefits and restrictions. Continue reading for a breakdown of each to see which is best suited for your business.

Short Code

Short codes are short numbers, 5-6 digits long that are used to send and receive SMS (text messages) and MMS (images or files < 500kb) but short codes do not have the ability to make or receive phone calls.

Short Codes must be applied for and then approved by carriers which is typically a 2-4 month process. Short codes also have an annual cost to maintain each of them. The benefit to going the route of a short code is the ability to send messages faster and have a much higher rate of delivered messages because of the carrier agreement included with all short codes.

Learn more about short codes here.


Toll-free numbers are numbers that typically have an 800 area code (800, 888, 855, 844, 833, etc.), can send and receive SMS, and have full call functionality. However, toll-free numbers cannot send or receive MMS. Toll-free numbers also have the added benefit of faster send speeds and higher deliverability.

Toll free numbers are readily available, please reach out to the Avochato team if you would like one added to your account..

Local numbers (Long Code)

Local numbers can send and receive SMS, MMS, and make and receive calls. Drawbacks with local numbers include  limited send speed and heavier carrier filtering.

Local numbers are the most flexible and allow for the easiest setup. You are able to choose your own local numbers in your Avochato account, either while you are still in trial mode or when you add a new inbox to an existing account and you can also pick out additional long codes for new inboxes as well.

Did this answer your question?