# Avochato Help Center

> How can we help you?

_This file helps AI assistants and crawlers discover the contents of this help center. Each article is also available as plain markdown by appending `.md` to its URL._

## Documentation

### [Compliance](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo)

> Create reliable communication between your business and its customers

- [Register for A2P](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/register-for-a2p/m6ik7BJPAAw9KjMpeLFCLg.md): Self-Serve Registration Process for A2P 10DLC
- [A Complete Guide to A2P 10DLC](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/a-complete-guide-to-a2p-10dlc/7Ca5gxNFScYdAnXHFyE15m.md): Improve Deliverability of Your Messages with A2P 10DLC
- [Vetting Score FAQs](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/vetting-score-faqs/9MsftwLeyVmP7MAj5G3LJN.md): Need-to-Knows of a Vetting Score
- [Use Case Actions](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/use-case-actions/9Q64tvW8tv2TiESgMdrHth.md): Actions between Use Cases and Inboxes
- [Use Case Changes](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/use-case-changes/rk5E9JhVKBasHopE9x2pz7.md): Industry wide changes regarding A2P 10DLC Use Case applications and FAQs
- [Best Practices When Submitting an A2P Application](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/best-practices-when-submitting-an-a2p-application/58EYsi3FPFry2dhCuPwDWz.md): Tips to Help Get Your A2P Application Approved
- [A2P Registration for New Users](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/a2p-registration-for-new-users/6VwhKgLsUXBAW6FELYPK9X.md): Get registered and start texting faster with our simplified A2P 10DLC registration process for new users and their business
- [Avochato Messaging Policies](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/avochato-messaging-policies/kaamt3eM9VrTHUezynVvsv.md): Policies regarding consent requirements, double opt-in, opt-outs and contents we do not allow.
- [Compliance Requirements](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/compliance-requirements/5b3vLXHGdyB11gjkYHqRzi.md): Updated Compliance automations regarding Sender ID and opt-out.
- [Is Avochato HIPAA Compliant?](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/is-avochato-hipaa-compliant/8huWxTEk7EEJKtWq26bTXo.md): Yes! Click here to learn more about HIPAA and PHI.
- [TCPA and CTIA Compliance](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/tcpa-and-ctia-compliance/hF6WcBGTYqNeZFPH2edHiS.md): A quick primer on the Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications Industry Association (CTIA)
- [Best Practices for Texting](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/best-practices-for-texting/wh7PQG1GwE1Tr3wHJRGfaf.md): Start scaling your business with Avochato with these tips.
- [Carrier Filtering](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/carrier-filtering/n8hjPzeTzP2Egh1CKbpEP7.md): Information about carrier filtering and best practices to avoid it.
- [Double Opt-in](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/double-opt-in/2dAjHvye7iN5nWQAQxbKcA.md): Achieve stricter level of compliance with federal TCPA law.
- [Forbidden SMS and MMS Categories in US and Canada](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/forbidden-sms-and-mms-categories-in-us-and-canada/g5qjk3ULrS8ccwK1WkJLeb.md): List of messaging categories that we do not allow on the platform.
- [RCS Agent Overview](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/rcs-agent-overview/7ucyfBBBmq8BLHp8R156Xb.md): How RCS changes the customer experience and what stays the same in your Avochato inbox.
- [How to Register an RCS Agent](https://help.avochato.com/compliance/1AcSdJjN3wGwND8eq6rWLo/how-to-register-an-rcs-agent/7ucyfBBBmrgdarSzJrc1jo.md): Everything you'll need to gather before we submit your RCS agent for approval — brand assets, opt-in details, use case info, and US-specific requirements.

### [Using Avochato](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih)

> Tutorials, FAQs and best practices

- [Permission Roles and Access Levels](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/permission-roles-and-access-levels/5dAyz6JEHaqKn73K6BHj1r.md): Avochato offers three distinct user roles with tailored permissions so you can choose the best fit for your team’s access and management needs.
- [Adding Team Members and Managers](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/adding-team-members-and-managers/vgkVq3KuLkCc1tFgS5iCNu.md): Invite members to the team to use Avochato.
- [Do all users share a login and password?](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/do-all-users-share-a-login-and-password/uPnZUmLnJuJ9h5hoFWzGt8.md): Unique login and password for every user.
- [Office Hours Based On Agent Availability](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/office-hours-based-on-agent-availability/2dt6xhv9GtxP4nMHkZabMm.md): Set-up schedules depending on your business hours or agent availability.
- [Skill Routing via Tags](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/skill-routing-via-tags/hHUPJEdyrdCtUxcuZ3yEP8.md): Use tags to route incoming messages based on skill tags assigned to each team member.
- [Inbox Management](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/inbox-management/poSGZNXsdnU7QDJ3ErtSDs.md): Helpful information on managing your Avochato inbox and useful features about compact feed, lifetime conversations and auto-close conversations.
- [Auto-Assignment](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/auto-assignment/nnkbXiWjf2Y2XYVU8jNM3T.md): Assign incoming conversations to your team members.
- [Inbox Filters, Sort & Search](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/inbox-filters-sort--search/kimyoXRezFrbzw51m8R5VK.md): Sort and filter your inbox by a number of variables.
- [Auto-Close Conversations](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/auto-close-conversations/bYvE85ZiuyH6n58BJitjQo.md): Keep your team focused on active conversations and keep your team organized.
- [Unaddressed Conversations](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/unaddressed-conversations/1LnrSzVVyn7B46VrLmWD4D.md): Keep track of tickets that need your attention.
- [Office Hours](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/office-hours/7T2e5fBefZSueUctRAU9Gd.md): Setting-up office hours, out of office responses, call forwarding and after hours notifications.
- [Embedding Custom Variables](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/embedding-custom-variables/woEESjmHKCoXMJcYfsubEV.md): Personalize messaging to your contacts.
- [Configure Notifications](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/configure-notifications/fbPi6jEbxhDurNYyxew4Y5.md): Receive notifications directly to your Avochato inbox, browser, mobile app and email.
- [Conversation Actions](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/conversation-actions/3GRU7KPnBFFyQuWhJtWh2i.md): Learn how to leave a note, obtain conversation transcript, opt-out a contact manually + more!
- [Chatbox](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/chatbox/3wyL45ceoVZqKGADTURXde.md): Configure settings for how you interact with the inbox chat field
- [Avochato Mobile App](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/avochato-mobile-app/prvL5V54gaekcjJFhbnv4A.md): Avochato is available for both iOS and Android.
- [MMS Supported File Types](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/mms-supported-file-types/uq4tsKYiyDNrrbXMUxp25V.md): List of file types that can be attached to a multimedia message in Avochato.
- [Block Inbound MMS](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/block-inbound-mms/397uLgwJSeRAofiVDjixWo.md): Explores methods and tools for preventing the reception of multimedia messages on mobile devices, enhancing security and control over messaging services.
- [Navigation Hotkeys](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/navigation-hotkeys/3BWiZX8oJcUEV7a25gMPDf.md): Navigate through your inbox with convenient keyboard shortcuts
- [Advanced Inbox Search](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/advanced-inbox-search/3GRU7KPnBHwzgdewTX1tah.md): An easier and more powerful way to perform searches inside your inbox
- [Inbox Dark Mode](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/inbox-dark-mode/7v6tUL6YeWoi6hK5r5RLkE.md): Reduce eye strain in low-light environments
- [Snooze Notification Sounds](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/snooze-notification-sounds/7v6tUL6YeUvJvuGSBruzes.md): Mute SMS, MMS and call sounds for a set period of time
- [How to Add Contacts?](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/how-to-add-contacts/9Wz5ULxT6wessgF14UcSK8.md): A guide on uploading contacts and bulk import to Avochato.
- [Why are my Contacts not Uploading?](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/why-are-my-contacts-not-uploading/sYJ5miHFXe7aqUd3j1g8uK.md): Common issues encountered when uploading contacts.
- [Contact Actions](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/contact-actions/qJtZVAvYLgKHcWsqZE6rdQ.md): Features such as block, remove, mute and opt-out for managing your contact list.
- [Search Contacts](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/search-contacts/8Vor7LUQrPKmusF2hjiagZ.md): Search your contacts by tags, field values, broadcast audience and more.
- [Export Contacts from Avochato](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/export-contacts-from-avochato/dBsGUAapmck9MNsta1dub6.md): A guide on how to export contacts from Avochato.
- [Custom Fields](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/custom-fields/hGxKZUQ4B47ruoKPEfkffw.md): Create, upload and search custom field variables to give more information on your contact list.
- [Tags](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/tags/hd2UzT2vU6hbPEg7RW5GVP.md): How to set-up, assign, search, clean-up, and customize tags.
- [Pre-Assigning Users to Contacts](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/pre-assigning-users-to-contacts/fqQCeazN2tAxUSBV8cD8cM.md): Automatically assign a team member to a lead or contact.
- [Contact Priority](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/contact-priority/a35HbpPDuoo4ugFEt44H56.md): Assign a priority rating to your contacts.
- [Clean Up Contacts with Errors](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/clean-up-contacts-with-errors/sJ6UJxJheeMYWjGTFJKX3m.md): This article provides a method for cleaning up contacts who receive repeated device unreachable errors when sending broadcasts.
- [Learn More About Broadcasts](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/learn-more-about-broadcasts/4z3gZNqpDtwwojEqkWwyU9.md): See examples and tips & tricks we have for broadcasting.
- [Understanding Broadcasts](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/understanding-broadcasts/pHqjYXqLPMJGmCs8xNqyYS.md): A quick overview of Avochato's broadcast features.
- [Creating Broadcasts](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/creating-broadcasts/urS91woGSSpnWzZcQKiwwz.md): Send text messages to a large number of people in a short time.
- [Draft A Broadcast Message](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/draft-a-broadcast-message/mg8yRA6bT7nk141A9TQENy.md): Personalize messages with attachments, surveys, and more.
- [Select A Broadcast Audience](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/select-a-broadcast-audience/qgrbExETufswz3BTjNnky2.md): Curate your target audience using tags, fields, phone numbers, and more.
- [Review A Broadcast](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/review-a-broadcast/dY4WUNCTFF7SPJpGoDJwnu.md): Review your message, attachments, and more before confirming.
- [Auto-assign Conversations that Received a Broadcast Message](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/auto-assign-conversations-that-received-a-broadcast-message/nA8ig7uUShQKXsQ2DaMMTe.md): Automatically assigns conversations that received a broadcast message to a specific user in your inbox.
- [Boosted Broadcasts](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/boosted-broadcasts/6qSFGA7WtvEhtGnMbCX9mF.md): A premium speed boost for faster, more powerful broadcast delivery.
- [How to setup AvoAI](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/how-to-setup-avoai/uA2BDgaLjHZGdMsPpgbQG1.md): A guide on Avochato’s AI agent functionality
- [Best Practices for Instructions](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/best-practices-for-instructions/5bmKqJvLuhHenEM8PjUYjv.md): Best practices to structure your Instructions for AI Agents and Recommendations.
- [AI Agent Use Cases & Best Practices](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/ai-agent-use-cases--best-practices/5vB94T2vAxDKkTmQzFXPfo.md): Help your team stay focused and efficient, especially during high message volume or post-broadcast surges. Here’s how to deploy AI Agents effectively.
- [AI Agent as First Responder](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/ai-agent-as-first-responder/5E7qPgEW3czWL7qzmvL9iS.md): Configure your AI Agent to be the first point of contact for all conversations.
- [How to use AvoAI Agent Assist](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/how-to-use-avoai-agent-assist/42gYHFTvQM5bRvxn4gMLQq.md): An overview on Agent Assist features
- [How to edit AvoAI User Permissions](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/how-to-edit-avoai-user-permissions/cLe4EfP6aDAujSVmDoXoDu.md): Control how your team can access AvoAI’s features and settings
- [Recommendations: Respond Faster](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/recommendations-respond-faster/5cfF5T18nQuyrQbjjqoxCD.md): Automated suggestions boost agent efficiency, and provide flexibility for oversight and personalization.
- [Insights AI (Sentiment Analysis)](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/insights-ai-sentiment-analysis/58e1CdNvnTY91896jMoxLe.md): Score, summarize, and generate action items for your inbox’s conversations.
- [How to Use Surveys](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/how-to-use-surveys/2sBEKo723gcMXeew3EqVh6.md): Setting up outbound surveys and reviewing the results of a survey.
- [Campaigns](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/campaigns/n87ocN5JTTXpebEdei7fTf.md): Set-up and edit a campaign, use campaign shortcuts, statistics, broadcasting as well as cancelling one.
- [Templates](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/templates/4S2a6c8uBpMKoN8mduo6ir.md): Save and re-use messages that you always send out.
- [How to use Keyword Auto-Responses](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/how-to-use-keyword-auto-responses/79cqG6o2o5U3T1gWmECRMH.md): Send pre-defined auto replies when your customer texts in a keyword.
- [Send Image in Auto-Responses](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/send-image-in-auto-responses/cnntxcAZNdznwUXoqRaVi8.md): Automating keyword responses to send images using templates
- [Overview of Automated Responses](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/overview-of-automated-responses/buD3K88DxdLSGgMyZaNHcm.md): Auto-responses, keywords, surveys, campaign and rekindling.
- [Auto-responses](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/auto-responses/bQaiQj2zHx3Pf49xAsTRdg.md): Send responses automatically when certain triggers or action happen.
- [Rekindling](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/rekindling/mi2mnMMTjeADYQgzWuhetR.md): Schedule a messages on a time delay for reminders.
- [AvoLinks (Avochato Link Manager)](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/avolinks-avochato-link-manager/rzCin3xJhKDi7nqVrafC3U.md): Avochato's in-house link shortener like bit.ly and tinyURL with added perks.
- [Send Two Factor Authentication Codes (2FA) with Avochato](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/send-two-factor-authentication-codes-2fa-with-avochato/fN6BpLXESzfir3E6EFQz72.md): Send 2FA codes from your external system as SMS via Avochato’s API
- [AvoAI Search](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/avoai-search/597WhnhSgsR9Weani76Ejn.md): Use AvoAI to search for photos sent thru MMS in your inbox
- [Auto-apply Tags to Conversations Using AvoAI](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/auto-apply-tags-to-conversations-using-avoai/5JA4717JtXRHSoQqJHsYnY.md): Automatically apply tags to conversations by having AI scan messages in real time
- [Test Agent Sandbox](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/test-agent-sandbox/5TZgvxfvPaT3TMEdYRFZ6S.md): Test your Agent’s responses in real time and fine-tune instructions and configurations with confidence
- [AI Agent Escalation: Triage, FAQ, and Transfer to a human](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/ai-agent-escalation-triage-faq-and-transfer-to-a-human/7S8HScAr8hqiAbGQFXUaBq.md): Set up the AI agent to answer FAQs on its own and escalate to a human when needed — using tag and custom field triggers or instructions.
- [AI Generated FAQs](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/ai-generated-faqs/5UrekBuGfYxHD12J2MscSr.md): Improve your agent’s responses with AI-Generated FAQs
- [AvoAI Agent Assist Features](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/avoai-agent-assist-features/5XyY98cXnmDdboR7ZoKyUa.md): Automate more of your workflow with AI and extract more information for your business
- [AvoAI Helper Agent](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/avoai-helper-agent/6hnoXctw2NjZrsEGV4Nbn4.md): Your in-app companion on how to use Avochato.
- [How to Build a Triage Agent](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/how-to-build-a-triage-agent/89fnGQoV87XAQrWmhSFChK.md): A framework for building an AI triage agent in Avochato. Includes a copy-and-fill instruction template with twelve example instruction sets.
- [Phone Calls](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/phone-calls/aiDbdzpbFh9mTDL4KGtoXJ.md): Outbound and inbound calls to your contacts.
- [Voicemail](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/voicemail/iKaW3k475rxhyYHFizhzoW.md): Set up voicemail in Avochato.
- [Call Forwarding](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/call-forwarding/o61uXvMfN9DHChCQfmJTfy.md): Forward phone calls to another number.
- [Improve Call Quality](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/improve-call-quality/5MUZ1x1aUzY841uSWJp9Bd.md): How can I improve the quality of my calls made via Avochato?
- [Can my number only receive texts, not calls?](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/can-my-number-only-receive-texts-not-calls/oRtyHKxJviaqq3zCHvNGXG.md): Avochato can receive both incoming calls and texts.
- [Call Tree](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/call-tree/3BumaSTdhpzV1byfzJMFUo.md): Easily manage incoming call routing for your organization with our intuitive call tree feature.
- [Call Verification & STIR/SHAKEN](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/call-verification--stirshaken/3BumaSTdhqmesq8Ddd9Nue.md): Avochato supports STIR/SHAKEN attestation when handling inbound calls
- [Filtering Low Score Calls](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/filtering-low-score-calls/3BumaSTdhqAZJBzJ8mZykp.md): Send low score calls straight to voicemail
- [Auto opt-out new contacts created by inbound calls](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/auto-opt-out-new-contacts-created-by-inbound-calls/3BWiZX8oJc9poqe6RNEXvc.md): Enforce stricter TCPA compliance by auto opting out new contacts created by incoming calls
- [Call Recording](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/call-recording/5LnUqi6sg4htWJSXs4Bgk3.md): Record calls for documentation and future review
- [What is AvoChat?](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/what-is-avochat/9T2edKM3Cr7stdNFY3vBCX.md): Modern and customizable live chat experience for your website.
- [Website Widget](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/website-widget/2KEfYkTaT9wEpmAqSGyq4o.md): Create personalized chat widgets to embed on your website.
- [Website Widget - Advanced Settings](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/website-widget---advanced-settings/56u8PYkWsTGPNTJwrRJ8EB.md): Text message or live chat directly from your website through a widget.
- [Live Chat Dashboard and Reporting](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/live-chat-dashboard-and-reporting/7KwpvFZPtRcZ3U7q7qqhvR.md): Information about live chat such as live inbox view and definition of terms like average handle time and abandoned tickets.
- [Analytics Overview](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/analytics-overview/qCXs2Ch3jwnUc8kQhQHWEX.md): Leverage analytics to maximize the full ROI of Avochato’s features
- [Logs](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/logs/fjGbHKerbAG1A69HLjPwsf.md): View, filter, and download (CSV) inbound and outbound message logs from an inbox.
- [Error Codes](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/error-codes/ejMUCvaatSKQ85jM3aZuBV.md): Error codes such as 30003, 30004, 30005, 30006, 30007, 30008 and 21408.
- [Collecting Ticket Dispositions: Post-Conversation Surveys](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/collecting-ticket-dispositions-post-conversation-surveys/be9s45p8YYoiqKUWXf8e87.md): Collect information about the topic or disposition after a conversation through a post conversation survey.
- [Email Transcript](https://help.avochato.com/using-avochato/1c4ChajMJ1RX2ELRWZWrih/email-transcript/qXVJZt8ugtaXoJxXCgNqTp.md): Send a transcript of your conversations via email

### [Administrative](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM)

> Manage your organization in Avochato

- [Manage Organization](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/manage-organization/5prdq9pumU1BBGdnaeJZLc.md): Statistics, analytics and managing your organization.
- [Adding a New Account and Inbox](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/adding-a-new-account-and-inbox/kWxViGYXE7JfYS5Cyr3BZT.md): Managing accounts within your organization
- [Seats and Users](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/seats-and-users/7gw8P4b6Zq62aqd4FHdf6R.md): What are seats and how many users can I add to my account?
- [Bulk Actions](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/bulk-actions/4i4u3x4PTCTqdzGAk3uZrR.md): Copy data across accounts such as Templates, Keywords, Surveys, or Campaigns .
- [Multi-Factor Authentication (MFA)](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/multi-factor-authentication-mfa/i26kHpkM2kRtbx4HsR7iqV.md): Secure your Avochato account by setting up MFA (also known as 2FA)
- [Microsoft Entra ID/ Azure Active Directory SSO](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/microsoft-entra-id-azure-active-directory-sso-/qC3FD3JKxSkGMQpq1h79Yz.md): For Microsoft system administrators looking to Setup SSO for their organization.
- [Authenticator App](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/authenticator-app/32Va1oxGXsF3UmqE7sbj6a.md): Use a wide variety of authenticators including Google Authenticator, Twilio’s Authy and Microsoft Authenticator to sign-in and access your Avochato account.
- [Manage User Security & MFA Settings](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/manage-user-security--mfa-settings/7dYQ58iuf86XjJyF2SKddG.md): View and manage MFA status, phone numbers, and authenticator apps from the User Details page.
- [Types of Phone Numbers](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/types-of-phone-numbers/dDrtqGWE5HSuYYdRYN3fsD.md): A quick explanation about short codes, toll-free numbers, and local numbers.
- [Hosting vs Porting Phone Numbers](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/hosting-vs-porting-phone-numbers/5VvU228FprH8BzGWNJbgW7.md): Porting and hosting numbers.
- [Toll Free Number Verification](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/toll-free-number-verification/hyUfwemXBVddaxPTRd8Sg7.md): All you need to know about getting your toll free number verified.
- [Short Codes](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/short-codes/vQGPdwUneQSkBLQvJWAUF4.md): Special 5 or 6 digit numbers that typically have higher delivery rates but with a fee.
- [Can I use international numbers in Avochato?](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/can-i-use-international-numbers-in-avochato/9SemHhrVGLvmrf99DbWyHe.md): Yes, you can use international numbers in Avochato!
- [Messaging Service](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/messaging-service/br4dkHzgzoaToJJCHMBike.md): What is a messaging service and how does it benefit high volume sending speed and deliverability.
- [Billing Portal](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/billing-portal/p6tugpmkYXnTKSZPfDL5Tn.md): Update billing details and view related information about your subscription
- [Account Balance and Segments](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/account-balance-and-segments/7on1GzkqbypxmfPnC834J5.md): Introduction to account balance and how it ties up with segments.
- [Adding More Segments & Billing Management](https://help.avochato.com/administrative/gKg5a8E76p4DLgaVdhAhDM/adding-more-segments--billing-management/uNhG97q9nb6TvzKCxGDUDh.md): Buy additional segments, seats (users), and a guide about customer portal and subscription management.

### [API & Integrations](https://help.avochato.com/api--integrations/unZS436K87R8uM2N4FbnKa)

> Automate functionality

- [API and Webhooks](https://help.avochato.com/api--integrations/unZS436K87R8uM2N4FbnKa/api-and-webhooks/wt7pnS4WrMXE1w2BRcpRZu.md): Robust messaging API & webhooks to send and receive SMS messages directly within your applications.
- [Does Avochato Integrate with other Software?](https://help.avochato.com/api--integrations/unZS436K87R8uM2N4FbnKa/does-avochato-integrate-with-other-software/pyrdftpDLAhgNkDMFMKF4d.md): Avochato integrates with Salesforce, Slack, Microsoft Teams plus 2,000 more applications via Zapier.
- [Avochato Chrome Extension Guide](https://help.avochato.com/api--integrations/unZS436K87R8uM2N4FbnKa/avochato-chrome-extension-guide/4q3snuiWuNLu7zifN9Xpah.md): Bring Avochato messaging anywhere on the web with this browser extension.
- [Zapier Integration](https://help.avochato.com/api--integrations/unZS436K87R8uM2N4FbnKa/zapier-integration/qspiyQrW8vZ5VuWMSxMqVj.md): Set-up and configure Zaps to connect Avochato with other softwares.
- [Slack Integration](https://help.avochato.com/api--integrations/unZS436K87R8uM2N4FbnKa/slack-integration/9N2s9z76NWwTGZaabE1dPP.md): Send and receive text messages directly from Slack without having to change tabs or switch applications.
- [Hubspot Integration](https://help.avochato.com/api--integrations/unZS436K87R8uM2N4FbnKa/hubspot-integration/mVY7FrtV932DydrWkn4HMp.md): Connect Avochato with HubSpot via Zapier and automatically text new contacts.
- [Google Sheet Integration](https://help.avochato.com/api--integrations/unZS436K87R8uM2N4FbnKa/google-sheet-integration/evntsLtTT6Wwpa22o32n9s.md): Connect Avochato with Google Sheets via Zapier to have Avochato survey results automatically sent to other platforms.
- [Shopify Integration](https://help.avochato.com/api--integrations/unZS436K87R8uM2N4FbnKa/shopify-integration/ew53znGrhEjzaakBPTnDLy.md): Connect Avochato with Shopify via Zapier to send SMS to abandoned carts.
- [WhatsApp Integration](https://help.avochato.com/api--integrations/unZS436K87R8uM2N4FbnKa/whatsapp-integration/6vErtDkaPc1coTBUwcj9Cw.md): Send messages from an approved WhatsApp account to your audience.
- [ChatGPT Integration](https://help.avochato.com/api--integrations/unZS436K87R8uM2N4FbnKa/chatgpt-integration/oqS7yHR3Q24hsM6eEiZW6P.md): How to configure OpenAI’s ChatGPT to receive and respond to SMS and WhatsApp in Avochato.
- [Lasso Integration](https://help.avochato.com/api--integrations/unZS436K87R8uM2N4FbnKa/lasso-integration/kw7gkytWcUkWzrHmUKYKAe.md): A basic Zapier configuration where inbound and outbound SMS in Avochato are synced into a History Item per Registrant in LassoCRM.
- [Using Grammarly with Avochato](https://help.avochato.com/api--integrations/unZS436K87R8uM2N4FbnKa/using-grammarly-with-avochato/7wTke45G21okJwMyvPmvjH.md): Get real-time grammar and spelling suggestions as you compose messages in Avochato

### [Avochato for Salesforce](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE)

> Explore the Avochato for Salesforce integration and functionality

- [Hello to Avochato for Salesforce](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/hello-to-avochato-for-salesforce/u1a7nhp8SajRzDpywJsFXt.md): An introduction to Avochato Salesforce Sales/Service/Market Clouds, as well as steps to get started.
- [Avochato for Salesforce - Overview](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-for-salesforce---overview/kTzwYfg1UGXk4Z7kSQYrRA.md): See all the features Avochato for Salesforce offers, and how to integrate your messages directly into Salesforce.
- [Avochato for Salesforce - Quickstart Guide](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-for-salesforce---quickstart-guide/onNmBi19izd34GDmLgs61x.md): Start using Avochato for Salesforce.
- [Avochato for Chrome: Getting Started](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-for-chrome-getting-started/45N4JkNcozcFHFRrTY7jk7.md): Bring Avochato messaging around the web with the side panel extension
- [Avochato for Salesforce - Installation & Onboarding](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-for-salesforce---installation--onboarding/uqamx3FxJQxYEeQfcpEtjf.md): Includes a quick start guide and information about setting-up Salesforce for Avochato.
- [Avochato for Salesforce - Avochato Setup Tab](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-for-salesforce---avochato-setup-tab/h3tUWPsqgw6DAvTjJ6nnqa.md): An overview of the Avochato setup tab within Avo4SF and how to use it.
- [Importing Salesforce Contacts in Avochato](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/importing-salesforce-contacts-in-avochato/k7Ge5cEM9uRNDM49ZHnAVR.md): Easy import of Salesforce contacts to Avochato.
- [Avochato for Marketing Cloud - Quickstart Guide](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-for-marketing-cloud---quickstart-guide/pSbsYg4wAqGfTRosokXdZG.md): Install Avochato for Marketing Cloud and enable Avochato messages to be sent via Journey Builder.
- [Avochato Agentforce Actions - Quickstart Guide](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-agentforce-actions---quickstart-guide/5bmKqJvLuhBnVBXqfZc4tQ.md): Install Avochato Agentforce Actions to enable your Salesforce AI Agents with SMS texting capabilities
- [Setup Avochato Data Sync and Avochato API Credentials for Salesforce](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/setup-avochato-data-sync-and-avochato-api-credentials-for-salesforce/f5FRR2FFKB2FmYenngJUWV.md): Connect Avochato to Salesforce and enable the data sync and other power features via the API
- [Avochato for Salesforce - Data Syncing & Custom Object Support](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-for-salesforce---data-syncing--custom-object-support/1WZ12P6GyjikBWv7kPi1zm.md): What happens next after hitting connect production/sandbox and how does sync works and available configuration options.
- [List View Syncing to Avochato Contacts](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/list-view-syncing-to-avochato-contacts/hKkWxkbpW3TZJmN9a5X8Gv.md): Use a Salesforce List View to sync your records of interest to Avochato contacts
- [Avochato for Salesforce – Field Syncing](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-for-salesforce-–-field-syncing/bVafjGW244yHL1YWDCsXWe.md): Sync custom field data between Avochato and Salesforce.
- [Text-to-Case: Avochato’s Service Cloud Integration](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/text-to-case-avochato’s-service-cloud-integration/gFnoF1mTo7pmGKpUV3FbeP.md): Integrate to Service Cloud using our text to case feature for seamless a work flow.
- [Creating Case Dispositions in Salesforce](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/creating-case-dispositions-in-salesforce/f6P93dNY1r6urGwyW585qh.md): Steps to create new dispositions, both type and subtype, in Salesforce that can be attributed to cases and to Avochato post chat surveys.
- [Syncing Pre-Chat Data to Salesforce Cases](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/syncing-pre-chat-data-to-salesforce-cases/2bfc6G9WNsNyve4mwR6fr7.md): Sync information collected via widget to a case automatically.
- [Connect Multiple Inboxes to the Salesforce Data Sync](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/connect-multiple-inboxes-to-the-salesforce-data-sync/d2hGPfp4AibKSuECaGgYQJ.md): Have more than five Avochato Inboxes? Learn how to connect them all to Salesforce on the same data connection
- [Avochato Activity Data Syncing to Salesforce](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-activity-data-syncing-to-salesforce/jCN5SVPCTWbqA2B589rvCa.md): Sync message activities to Salesforce in realtime or group them together into a conversation transcript
- [Custom Field Avochato ←→ Salesforce Sync Behavior](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/custom-field-avochato-←→-salesforce-sync-behavior/1DTA5Uz6a9xQvqp8LSkf1b.md): Sync custom fields from Avochato to Salesforce and vice versa
- [Import Salesforce Custom Fields to Avochato](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/import-salesforce-custom-fields-to-avochato/ktSnAeFtnT1tsKN3AAsYpV.md): Add custom field data from your Salesforce account to your Avochato account
- [Avochato API Callouts via Apex Code](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-api-callouts-via-apex-code/qWQHnZoBSQ2fcUG7pnvjwv.md): Easily send messages and use other Avochato API endpoints with just a few lines of Apex code.
- [Contact Data Sync to Avochato via Process Builder](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/contact-data-sync-to-avochato-via-process-builder/hxxUpMhdGu3CajD9HgPs27.md): Sync data from Salesforce records into Avochato contacts for real time data update.
- [Salesforce to Avochato Contact Sync using Flow builder](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/salesforce-to-avochato-contact-sync-using-flow-builder/9EKxx3pPSWt1Kv4LkttExZ.md): Use Salesforce Flow automation to update Avochato contacts based on Salesforce data
- [Using Add and Remove Tag Flow actions](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/using-add-and-remove-tag-flow-actions/uGFrL9oMG3xFYtpcPRzqJN.md): Use Salesforce Flow to automatically add and remove Avochato Tags
- [Using AvoAI for Salesforce (Data Digest and Summarization)](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/using-avoai-for-salesforce-data-digest-and-summarization/3s68LkKqXcG883WVK3h6be.md): AI Summary collects and summarizes important contact data from Salesforce
- [List View Broadcasting](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/list-view-broadcasting/vK37B8vBXYqGJEbF1ZKS8F.md): How to use Avochato Broadcasting for mass messaging on Salesforce List Views
- [Avo4SF MCO - Messages Custom Object Package](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avo4sf-mco---messages-custom-object-package/5V5TAmtbMftQsWa9YjLboc.md): Add-on package to Avo4SF that allows for created scheduled messages in Salesforce
- [Avochato Broadcasts from Salesforce Campaigns](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-broadcasts-from-salesforce-campaigns/8BuBEg1sN8jWWbD1XNwyHY.md): A how-to on creating SFDC Campaigns to send mass messages via Avochato Broadasts
- [AI Conversation Summaries Salesforce Sync](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/ai-conversation-summaries-salesforce-sync/vs2RRy9zXSwBbbFoEQMeLe.md): Sync AvoAI Conversation Summaries to Salesforce
- [Avo4SF Device Fields Package](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avo4sf-device-fields-package/orFUcnSVGBsZzBEPdV2GvV.md): Add-on package to Avo4SF that allows for tracking live chat device data on Contact and Leads
- [Using Salesforce Merge Field data within Avochato messages](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/using-salesforce-merge-field-data-within-avochato-messages/7gwJiHw21u4hhfmDR5jGTm.md): Learn how to use Salesforce data in your Avochato SMS messages
- [Hiding the Avo4SF component for non-Avochato Users](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/hiding-the-avo4sf-component-for-non-avochato-users/5xcMQrvASWEbcKHoHnYsBx.md): Only show the Avo4SF component to specific users
- [Setup List View Broadcasting from Any Salesforce Object](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/setup-list-view-broadcasting-from-any-salesforce-object/jLSdZPw3oFRAeLhrnKVkCb.md): How to setup mass messaging from any Salesforce Object list view
- [Avochato for Salesforce - Main FAQs](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-for-salesforce---main-faqs/tcu46hfBQzftJrrEQ2na23.md): Answer commonly asked questions regarding AppExchange installation, data sync, integrations and many more. Troubleshoot Salesforce problems, issues and errors.
- [Login issues on the AppExchange](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/login-issues-on-the-appexchange/2wFBubTeHtrSgoiLcWG57W.md): See some helpful steps to properly log into the Salesforce AppExchange
- [Purchasing additional Avochato for Salesforce seats](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/purchasing-additional-avochato-for-salesforce-seats/6QrjwLDzg4jxzSgJj5TPLU.md): Step by step guide to adjusting your Avochato for Salesforce licenses on the AppExchange
- [Salesforce Data Synchronization](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/salesforce-data-synchronization/tNxhi7sDbHWtRghQx2jJ13.md): Ensure connected app settings are correct for smooth data syncing between Avochato and Salesforce
- [Avochato API Credentials Data Table](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/avochato-api-credentials-data-table/455zTqGmEqNEqSb8fcVEZC.md): An overview of syncing Avochato API Credentials to Salesforce, and using the Avochato API Credentials Datatable (AACD)
- [Grant Login Access to Avochato for Salesforce](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/grant-login-access-to-avochato-for-salesforce/1gLK5xLeK1cWt9swydHyYg.md): Granting access to Avochato’s support team to help you troubleshoot Salesforce issues
- [Salesforce Platform Encryption Support & Considerations](https://help.avochato.com/avochato-for-salesforce/nYpS6QPSPKHegHsY43McTE/salesforce-platform-encryption-support--considerations/78Bh8fnjUNaMBaqwfxgShM.md): Avochato’s support for platform encryption (Salesforce Shield)

### [Videos & Tutorials](https://help.avochato.com/videos--tutorials/3BumaSTdhsohAL4tgdHVud)

> Step-by-step guides for mastering Avochato

- [All Videos](https://help.avochato.com/videos--tutorials/3BumaSTdhsohAL4tgdHVud/all-videos/3BumaSTdhtUinxkZZzVzXL.md): Step-by-step guides to master Avochato
- [Avochato Onboarding Guide](https://help.avochato.com/videos--tutorials/3BumaSTdhsohAL4tgdHVud/avochato-onboarding-guide/5HG8rRCnAq8jqtFdR3d1KX.md): All the articles you need to get started, all in one place