My Inbox allows quick access to some pre-built filters and is most often utilized by high volume teams. By clicking on “My Inbox” on the left sidebar, you’ll be taken directly to conversations that are assigned to you. The conversations will be sorted by the longest wait time and filtered by unaddressed only.
In the “My Inbox” tab, you will still have access to all of the same sorting and filtering options that you can find in the current Messages tab. Additionally, the “All Messages” tab will preserve the same default behavior: it shows messages sorted by most recent activity.