How to Add Contacts?
A guide on uploading contacts and bulk import to Avochato.
Why are my Contacts not Uploading?
Common issues encountered when uploading contacts.
Features such as block, remove, mute and opt-out for managing your contact list.
Error codes such as 30003, 30004, 30005, 30006, 30007, 30008 and 21408.
Filters & Sort
Sort and filter your inbox by a number of variables.
How to set-up, assign, search, clean-up, and customize tags.
Office Hours Based On Agent Availability
Set-up schedules depending on your business hours or agent availability.
Search your contacts by tags, field values, broadcast audience and more.
Collecting Ticket Dispositions: Post-Conversation Surveys
Collect information about the topic or disposition after a conversation through a post conversation survey.
Keep track of tickets that need your attention.
Helpful tips on managing inbox by using inbox mode, compact feed, lifetime conversations and auto-close conversations.
Export Contacts from Avochato
A guide on how to export contacts from Avochato.
Utilize logs tab for a full record of inbound and outbound messages from an inbox.
What is a messaging service and how does it benefit high volume sending speed and deliverability.
Keep your team focused on active conversations and keep your team organized.
Pre-Assigning Users to Contacts
Automatically assign a team member to a lead or contact.
Create, upload and search custom field variables to give more information on your contact list.