We at Avochato aim to promote dialogue between our customers and their contacts. As part of this mission, we expect that all communication through Avochato is sent with the consent of the recipients. We want to ensure that each message sent through Avochato goes to someone who wants to receive that message.
The types of content permissible to be sent through Avochato are detailed in our Acceptable Use Policy. We developed this Messaging Policy to help Avochato customers send compliant messaging.
You must obtain agreement from each recipient before sending them any communication through Avochato, a process called “opting in.” It also must be clear to each recipient the type(s) of communication they are agreeing to receive from you.
This consent only applies to the types of messages they agree to receive from you. It cannot be used to allow you to send them different messaging or send messages from a different entity.
You may not inherit or acquire opt-in consent for a recipient passed over from another entity. You must receive consent directly from the recipient.
If you receive an inbound message from a contact who has not previously opted-in, you may engage in a conversation under the context of their initial message. However, you must obtain additional consent if you wish to send the recipient communication outside of that conversation.
Double Opt-In Consent
You are required to obtain double opt-in for certain use cases that are frequently associated with unwanted communication. Some examples of these use cases include:
- Affiliate marketing
- Lead generation services
- Financial products such as debt refinancing, loans, and short-term credit offers
- Tax preparation assistance
- Job alerts
Obtaining double opt-in consent is a two step process:
- The recipient must provide consent prior to receiving any text message from you as described above.
- In your first message to the recipient, you must identify yourself and prompt the individual to confirm their consent.
For example, after receiving the first level of consent, your first outbound message could be, “This is Company X. You recently signed up to receive text messages from us. Please reply YES to confirm or STOP to unsubscribe.” Only after you receive the confirmation “YES” may you send communication in line with the recipient’s expectations.
Identifying Yourself in Outbound Messages
When you send a new message to an opted-in contact outside of an ongoing conversation, you must identify yourself as the sender.
The first message you send to a recipient after they opt in needs to include this language: “Reply STOP to unsubscribe.”
At any time a recipient may opt out from receiving messages from you by sending one of these keywords to your number: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT. When your Avochato number receives one of these keywords an opt-out confirmation message is automatically sent and all subsequent messages are prevented from being sent.
In order for a recipient to opt back into receiving messages from you they can send the keyword START to your Avochato number.
Content We Do Not Allow
To protect the integrity of our service we do not allow certain types of content to be passed through Avochato, including:
- Anything that is illegal in the jurisdiction where the recipient lives.
- Fraudulent messages
- Malicious content, such as malware or viruses
- Hate speech or harassment
A more comprehensive list of non permissible content can be found in our Acceptable Use Policy.
How Violations to this Policy are Enforced
If our system or our partners’ systems detect unwanted messages, those messages may be prevented from being delivered and/or the sending phone number may be suspended from using Avochato. We will work with our customers in good faith to guide them towards appropriately compliant messaging, but if we find that a customer is intentionally violating these policies we reserve the right to remove access to Avochato.