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UI Improvements, Salesforce Integration Updates and Bug Fixes

April 19, 2021

Header and Left Navigation Sidebar Redesign โœจ

The app header has been redesigned! Not only does this visually look more appealing, but we have also intentionally added new elements to assist our customers. Now, you will see a usage counter along the header to always know how many messages you have remaining during your billing cycle.

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As you hover over buttons, you will now see a tooltip which provides a quick description to better inform customers.

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Salesforce Updates ๐Ÿ‘๐Ÿผ

  • Added support for searching records with phone numbers that begin with leading zeros (001โ€ฆ)
  • Added indexing to support searching the Contacts list or contacts API by Salesforce Object Type and Salesforce Object ID fields

BUG FIXES ๐Ÿชฒ

  • Fixed an issue where auto-close conversations werenโ€™t closing old tickets within the set time parameters.
  • Fixed a cosmetic issue where the selection menu in the New Conversation modal didnโ€™t change when a user picked a Channel.
  • The โ€œScroll to Bottomโ€ button should properly appear when you are scrolling close to the top of a conversation. Clicking the button should take you back to the most recent message in a conversation.
  • Fixed an issue where tags didnโ€™t appear immediately when added via the conversation contact tag menu UI.
  • Account Managers and Owners can now delete custom fields that are not used by any contacts in the inbox.
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