Auto opt-out new contacts created by inbound calls

Inboxes can be configured to treat new contacts created by a phone call as opted out by default. Existing contacts are unaffected by this change, and turning this feature on does not modify the historical opt out state of any of your contacts.

You can find this option under Settings > Team Settings > Company Info

Historically, any contact that was automatically created as a result of an inbound call to your Avochato number(s) was treated as “opted in” - this setting changes that behavior to better manage your contact list, especially for customers with high volumes of inbound calls.

This feature is optional per inbox and is off by default.