Adding Team Members and Managers
Invite members to the team to use Avochato.
Do all users share a login and password?
Unique login and password for every user.
Office Hours Based On Agent Availability
Set-up schedules depending on your business hours or agent availability.
Skill Routing via Tags
Use tags to route incoming messages based on skill tags assigned to each team member.
Helpful information on managing your Avochato inbox and useful features about compact feed, lifetime conversations and auto-close conversations.
Assign incoming conversations to your team members.
Filters & Sort
Sort and filter your inbox by a number of variables.
Keep your team focused on active conversations and keep your team organized.
Keep track of tickets that need your attention.
Setting-up office hours, out of office responses, call forwarding and after hours notifications.
Embedding Custom Variables
Personalize messaging to your contacts.
Receive email, browser and mobile app push notifications.
Avochato Mobile App
Avochato is available for both iOS and Android.
MMS Supported File Types
List of file types that can be attached to a multimedia message in Avochato.
How to Add Contacts?
A guide on uploading contacts and bulk import to Avochato.
Why are my Contacts not Uploading?
Common issues encountered when uploading contacts.
Features such as block, remove, mute and opt-out for managing your contact list.
Search your contacts by tags, field values, broadcast audience and more.
Export Contacts from Avochato
A guide on how to export contacts from Avochato.
Create, upload and search custom field variables to give more information on your contact list.
How to set-up, assign, search, clean-up, and customize tags.
Pre-Assigning Users to Contacts
Automatically assign a team member to a lead or contact.
Learn More About Broadcasts
See examples and tips & tricks we have for broadcasting.
A quick overview of Avochato's broadcast features.
Send text messages to a large number of people in a short time.
Draft A Broadcast Message
Personalize messages with attachments, surveys, and more.
Select A Broadcast Audience
Curate your target audience using tags, fields, phone numbers, and more.
Review A Broadcast
Review your message, attachments, and more before confirming.
How to setup AvoAI
A guide on Avochato’s AI Build-a-Bot functionality
How to use AvoAI Agent Assist
A guide on how Avochato’s AvoAI Agent Assist can help your team
How to Use Surveys
Setting up outbound surveys and reviewing the results of a survey.
Set-up and edit a campaign, use campaign shortcuts, statistics, broadcasting as well as cancelling one.
Save and re-use messages that you always send out.
How to use Keyword Auto-Responses
For keeping your customers up to date.
Send Image in Auto-Responses
Automating keyword responses to send images using templates
Overview of Automated Responses
Auto-responses, keywords, surveys, campaign and rekindling.
Send automatically when certain triggers or action happen.
Schedule a messages on a time delay for reminders.
AvoLinks (Avochato Link Manager)
Avochato's in-house link shortener like bit.ly and tinyURL with added perks.
Send Two Factor Authentication Codes (2FA) with Avochato
Send 2FA codes from your external system as SMS via Avochato’s API
Outbound and inbound calls to your contacts.
Set up voicemail in Avochato.
Forward phone calls to another number.
Improve Call Quality
How can I improve the quality of my calls made via Avochato?
Can my number only receive texts, not calls?
Avochato can receive both incoming calls and texts.
What is AvoChat?
Modern and customizable live chat experience for your website.
Create personalized chat widgets to embed on your website.
Website Widget - Advanced Settings
Text message or live chat directly from your website through a widget.
Live Chat Dashboard and Reporting
Information about live chat such as live inbox view and definition of terms like average handle time and abandoned tickets.
Utilize logs tab for a full record of inbound and outbound messages from an inbox.
Error codes such as 30003, 30004, 30005, 30006, 30007, 30008 and 21408.
Collecting Ticket Dispositions: Post-Conversation Surveys
Collect information about the topic or disposition after a conversation through a post conversation survey.
Send a transcript of your conversations via email