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Getting Started

• Avochato Messaging Policy
• Best Practices For Texting
• What is Avochato?
• Does Avochato Integrate with other Software?
• What is A2P 10DLC?

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Managing Tickets and Contacts

• How to Import Contacts
• Why Aren’t my Contacts Uploading?
• Contact Actions
• Error Codes
• Using Filters & Sort

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Setting Up Automation

• Website Widget – Advanced Settings
• Campaigns
• Website Widget
• How to use Keyword Auto-Responses
• How to use Surveys

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Team Management

• Adding Team Members and Managers
• Do all users share a login and password?
• Skill Routing via Tags
• Manage Organization
• Auto-Assigning Agents to Conversations

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Voice Call Handling

• Phone calls in Avochato
• How do I set up a voicemail in Avochato?
• Can my number only receive texts, not calls?
• How do I forward phone calls to another number?

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Broadcast

• Understanding the Broadcast Page
• Broadcasts

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Live Chat

• What is AvoChat?
• Live Chat Dashboard & Reporting

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Integrations

• Avochato API Callouts via Apex Code
• Text-to-Case: Avochato’s Service Cloud Integration
• Syncing Pre-Chat Data to Salesforce Cases
• Importing Salesforce Contacts in Avochato
• Avochato for Salesforce: Overview

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