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Getting Started

• What is Avochato?
• Does Avochato Integrate with other Software?
• How do I use an existing business phone number with Avochato?
• What happens if I go over my allotted messages?
• What are short codes? Can I use them in Avochato?

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Managing Tickets and Contacts

• Sorting
• What are Tags?
• What are Unaddressed Conversations?
• How to Configure Notifications
• How do I add contacts? Does Avochato support bulk import?

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Setting Up Automation

• Campaigns
• Templates
• How to use Keyword Auto-Responses
• How to use Surveys
• Overview of Automated Responses

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Team Management

• Adding Team Members and Managers
• Do all users share a login and password?
• Assigning Owners to Tickets
• Slack Integration

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Voice Call Handling

• How do I set up a voicemail in Avochato?
• Can my number only receive texts, not calls?
• How do I forward phone calls to another number?
• Phone calls in Avochato

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Broadcast

• Understanding the Broadcast Page
• Broadcasts

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