Double Opt-in
Achieve stricter level of compliance with federal TCPA law.
If your organization would like to achieve a stricter level of compliance with federal TCPA law, you can have your contacts affirm consent to receiving messages from you through a double opt-in process. With double opt-in, your first outbound message to a contact requests that they respond with a specific keyword to consent to receive messages from you. Once you receive a response with that keyword, the contact is automatically opted-in to receiving communication from your phone number.
After this initial consent, this contact will not be prompted to opt-in going forward. If an agent attempts to send a message to a contact who has not opted-in, the message will fail to send.
How to set up Double Opt-In
- To turn double opt-in ON, navigate to Settings > Conversation Management > Enforce Double Opt-In
- Fill out the double opt-in prompt, include the “Keyword” in the prompt. In the example below, we will use YES as our double opt-in keyword. Hit “Save” in the upper right corner of the page to implement the changes.
- Navigate to “Keywords” and create a keyword that matches the one mentioned in the message prompt. You will also need to add a message the sender will receive upon texting in the keyword under “Auto-Reply with”. Once done, hit “Add Keyword”.
- Once added as a keyword, scroll down and find the keyword you just created. Tick the checkbox that says “(Optional) Double Opt In Keyword)” to enable it to be used for double-opt in. Hit “Update” to save changes.
Note: You will only see the “(Optional) Double Opt In Keyword” option if the inbox has the “Enforce Double Opt-In” option enabled as mentioned in step 1 of this guide.
Special double opt-in keywords (e.g. "YES") will only trigger the opt-in the very first time it gets used by a contact that is not double opted-in.
Until a contact has double opted-in, the only outbound auto response Avochato sends is the custom prompt to explain the double opt-in keyword to use (Hi its [company name], to confirm you want to receive texts, reply “YES”). Until a contact has gone through this flow, they are not considered double-opted-in.
Clarifications? Know more about double opt-in by chatting with us at 415-214-8977!