Double Opt-in
Achieve stricter level of compliance with federal TCPA law.
If your organization would like to achieve a stricter level of compliance with federal TCPA law, you can have your contacts affirm consent to receiving messages from you through a double opt-in process. With double opt-in, your first outbound message to a contact requests that they respond with a specific keyword to consent to receive messages from you. Once you receive a response with that keyword, the contact is automatically opted-in to receiving communication from your phone number.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Ff68fb871-3c4b-495d-a128-60692c75a200%2FScreen-Shot-2020-11-24-at-1.06.10-PM.png?table=block&id=a79fc75a-a59c-4364-9a5e-bf2578df977b&cache=v2)
After this initial consent, this contact will not be prompted to opt-in going forward. If an agent attempts to send a message to a contact who has not opted-in, the message will fail to send.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F3d6210af-1807-4ebf-8813-fe6405b48a84%2FScreen-Shot-2020-10-27-at-1.56.23-PM.png?table=block&id=ebd60f15-36df-405e-bf5c-41a4f8509bc6&cache=v2)
How to set up Double Opt-In
- Reach out to Avochato Customer Support to request this is turned on. The double-opt in language can be customized.
- Create special double opt-in keywords, e.g. "yes". This will only trigger the opt-in the very first time it gets used by a contact that is not double opted-in.
Until a contact has double opted-in, the only outbound auto response Avochato sends is the custom prompt to explain the double opt-in keyword to use (Hi its [company name], to confirm you want to receive texts, reply “YES”). Until a contact has gone through this flow, they are not considered double-opted-in.
Clarifications? Know more about double opt-in by chatting with us at 415-214-8977!