Call Recording
Record calls for documentation and future review
If you choose to record calls, please make sure you’re following all relevant laws, including consent requirements for different regions. Avochato advises consulting with your legal counsel to ensure that your use of Avochato to record or store communications complies with all applicable laws. More info and best practices at the end of this article.
How to Enable Call Recording
To enable call recording for your account, head over to Settings then under Calls click on Recording & Voicemail.
In the Recording & Voicemail menu, scroll down and find Call Recording & Playback. Turn the toggle ON and hit Save at the upper right corner of the page.
How to View Recorded Calls
Once Call Recording & Playback is turned ON, all inbound and outbound calls will be recorded and show up in the conversation history as well as in the Calls tab.
Another way to view recorded calls is to go to the Calls tab on the left hand menu.
Call Recording Playback
Call recordings can be played back on most devices, but please note they are recorded in stereo: one caller on the left channel and the other on the right. If you’re only using one side of a stereo headset (for example, just the right AirPod instead of both), you may not hear the other party.
Legal Warning on Call Recording
This article is for informational purposes only and does not constitute legal advice. Avochato recommends that you consult with your legal counsel to ensure your use of call recording features complies with all applicable laws.
Laws and regulations regarding call recording vary widely depending on state, country, and jurisdiction:
- Some regions require one-party consent (only one person on the call needs to consent).
- Others require all-party consent (everyone on the call must agree).
- Certain laws, such as California’s Invasion of Privacy Act in the U.S. and GDPR in the EU, impose stricter requirements.
If you are calling across state or international borders, you must follow the strictest consent standard that applies.
Your Responsibility
You are solely responsible for:
- Understanding and complying with the call recording laws in your jurisdiction and your contacts’ jurisdictions.
- Obtaining any required consents before recording.
- Ensuring that any storage or use of recordings follows privacy and data protection regulations.
Best Practices
- Always inform participants at the start of a call if it is being recorded.
- When in doubt, obtain explicit verbal or written consent from all participants.
- Keep a record of the consent provided, if possible.