Call Tree
Easily manage incoming call routing for your organization with our intuitive call tree feature.
You can setup a simple call tree in Avochato to route inbound calls. Provide instructions for digits 1-9 for up to 9 phone numbers. This new optional step in your inbound call flow happens after your greeting and robocall protection (if enabled), but before call forwarding and voicemail.
Video Tutorial: Configuring a Call Tree
Call flow when someone calls in:
- Caller dials your Avochato number
- Call Greeting plays
- Robocall protection screens the call
- Call Tree instruction plays
- Call Tree routes the call
- Call Forwarding kicks in
- Voicemail recording plays
- Caller can leave a voicemail recording
- Call ends
How it works:
When entering the call tree experience, callers will hear your “Call Tree Instructions” recording, if enabled, then must press 1, 2, etc to forward to a number of your choice.
Callers who press zero will proceed to your usual call forwarding rules, including in-browser calling, voicemail etc.
Callers who fail to press a correct digit will loop back to the call instructions.
You can toggle the call tree on or off without changing the recording or your mapping of digits to phone numbers.