Call Tree
Easily manage incoming call routing for your organization with our intuitive call tree feature.
The Call Tree feature lets you set up instructions for digits 1-9, each linking to a different phone number (up to 9). This optional step in your inbound call flow happens after your greeting and robocall protection (if enabled), but before call forwarding and voicemail.
How it works:
When entering the call tree experience, callers will hear your “Call Tree Instructions” recording, if enabled, then must press 1, 2, etc to forward to a number of your choice.
Callers who press zero will proceed to your usual call forwarding rules, including in-browser calling, voicemail etc.
Callers who fail to press a correct digit will loop back to the call instructions.
You can toggle the call tree on or off without changing the recording or your mapping of digits to phone numbers.
Setup Tutorial Video
Call flow when someone calls in:
- Caller dials your Avochato number
- Call Greeting plays (if enabled)
- Robocall protection screens the call (if enabled)
- Call Tree instruction plays
- Call Tree routes the call
- Call Forwarding kicks in
- Voicemail recording plays
- Caller can leave a voicemail recording
- Call ends