Call Verification & STIR/SHAKEN
Avochato supports STIR/SHAKEN attestation when handling inbound calls
This “score” proves the person who owns the phone number is the person making the phone call, to the best of the knowledge of the telecom providers that are transmitting the call.
For context, this is the current industry-standard for preventing spoofed phone calls (where a caller disguises their real number to impersonate or mislead the callee). For example, some cellular providers and handset makers already show warnings like “likely spam” etc on your phone screen when you receive an inbound call with a low STIR/SHAKEN score to your personal device.*
Avochato has new functionality for call features that take advantage of STIR/SHAKEN if available, specifically:
- Avochato now logs the STIR/SHAKEN attestation of every call. This attestation is available in CSV downloads of call logs as well as some parts of the app UI.
- Avochato now attempts to forward the attestation when forwarding calls - this should improve deliverability and reduce likelihood that your forwarded calls are blocked or appear fraudulent to the recipient of the forwarded call.
- Robocall Protection now prioritizes inbound calls based on their STIR/SHAKEN attestation:
- “A” grade calls will be considered “screened” and longer prompted to press 1 when they call your Avochato number.
- “B” grade calls will also no longer be prompted to press 1 but only if they also have a contact priority score of 3 or more.
- “C” grade calls or worse — as well as calls with no attestation — will always be prompted to press 1, regardless of priority or any other metadata.
We expect this change makes Robocall protection more seamless for your callers while still keeping out fraudulent.
Please keep in mind that international callers and callers using a VOIP number are most likely to be graded lower than domestic calls made from end-users with iPhones/Androids/landlines etc.
* To improve the STIR/SHAKEN score of your own Avochato number, please contact our support team. Avochato numbers’ attestations can be improved on a case-by-case basis by providing business information similar to our verification process for sending text messages.