Compliance
- A2P: Verify Your Business
  - Register for A2P
  - A Complete Guide to A2P 10DLC
  - Vetting Score FAQs
  - Use Case Actions
  - Use Case Changes
- Policies & Best Practices
  - Avochato Messaging Policies
  - Compliance Requirements
  - Is Avochato HIPAA Compliant?
  - TCPA and CTIA Compliance
  - Best Practices for Texting
  - Carrier Filtering
  - Double Opt-in
  - Forbidden SMS and MMS Categories in US and Canada
Using Avochato
- Team Management
  - Adding Team Members and Managers
  - Do all users share a login and password?
  - Office Hours Based On Agent Availability
  - Skill Routing via Tags
- Inbox Management
  - Inbox Management
  - Auto-Assignment
  - Filters & Sort
  - Auto-Close Conversations
  - Unaddressed Conversations
  - Office Hours
  - Embedding Custom Variables
  - Configure Notifications
  - Chatbox
  - Avochato Mobile App
  - MMS Supported File Types
  - Block Inbound MMS
  - Navigation Hotkeys
- Contacts
  - How to Add Contacts?
  - Why are my Contacts not Uploading?
  - Contact Actions
  - Search Contacts
  - Export Contacts from Avochato
  - Custom Fields
  - Tags
  - Pre-Assigning Users to Contacts
  - Contact Priority
  - Clean Up Contacts with Errors
- Broadcasting
  - Learn More About Broadcasts
  - Understanding Broadcasts
  - Creating Broadcasts
  - Draft A Broadcast Message
  - Select A Broadcast Audience
  - Review A Broadcast
  - Auto-assign Conversations that Received a Broadcast Message
- Automation
  - How to setup AvoAI
  - How to use AvoAI Agent Assist
  - How to edit AvoAI User Permissions
  - How to Use Surveys
  - Campaigns
  - Templates
  - How to use Keyword Auto-Responses
  - Send Image in Auto-Responses
  - Overview of Automated Responses
  - Auto-responses
  - Rekindling
  - AvoLinks (Avochato Link Manager)
  - Send Two Factor Authentication Codes (2FA) with Avochato
- Calls
  - Phone Calls
  - Voicemail
  - Call Forwarding
  - Improve Call Quality
  - Can my number only receive texts, not calls?
  - Call Tree
  - Call Verification & STIR/SHAKEN
  - Filtering Low Score Calls
  - Auto opt-out new contacts created by inbound calls
- Chat Widget
  - What is AvoChat?
  - Website Widget
  - Website Widget - Advanced Settings
  - Live Chat Dashboard and Reporting
- Analytics
  - Analytics Overview
  - Logs
  - Error Codes
  - Collecting Ticket Dispositions: Post-Conversation Surveys
  - Email Transcript
Administrative
- Organization Management
  - Manage Organization
  - Adding a New Account and Inbox
  - Seats and Users
  - Bulk Actions
  - Multi-Factor Authentication (MFA)
  - Microsoft Entra ID/ Azure Active Directory SSO
  - Authenticator App
- Phone Numbers
  - Types of Phone Numbers
  - Hosting vs Porting Phone Numbers
  - Toll Free Number Verification
  - Short Codes
  - Can I use international numbers in Avochato?
  - Messaging Service
- Billing
  - Billing Portal
  - Account Balance and Segments
  - Adding More Segments & Billing Management
API & Integrations
- Integrations
  - API and Webhooks
  - Does Avochato Integrate with other Software?
  - Zapier Integration
  - Slack Integration
  - Hubspot Integration
  - Google Sheet Integration
  - Shopify Integration
  - WhatsApp Integration
  - ChatGPT Integration
  - Lasso Integration
Avochato for Salesforce
- Introduction and Overview
  - Hello to Avochato for Salesforce
  - Avochato for Salesforce - Overview
  - Avochato for Salesforce - Quickstart Guide
- Getting Started & Onboarding
  - Avochato for Salesforce - Installation & Onboarding
  - Avochato for Salesforce - Avochato Setup Tab
  - Importing Salesforce Contacts in Avochato
  - Avochato for Marketing Cloud - Quickstart Guide
- Data Sync
  - Setup Avochato Data Sync and Avochato API Credentials for Salesforce
  - Avochato for Salesforce - Data Syncing & Custom Object Support
  - List View Syncing to Avochato Contacts
  - Avochato for Salesforce – Field Syncing
  - Text-to-Case: Avochato’s Service Cloud Integration
  - Creating Case Dispositions in Salesforce
  - Syncing Pre-Chat Data to Salesforce Cases
  - Connect Multiple Inboxes to the Salesforce Data Sync
  - Avochato Activity Data Syncing to Salesforce
  - Custom Field Avochato ←→ Salesforce Sync Behavior
  - Import Salesforce Custom Fields to Avochato
- Automation & Pro Code Options
  - Avochato API Callouts via Apex Code
  - Contact Data Sync to Avochato via Process Builder
  - Salesforce to Avochato Contact Sync using Flow builder
  - Using Add and Remove Tag Flow actions
  - Using Avochato’s Salesforce Data Summary AI
- Power Features
  - List View Broadcasting
  - Avo4SF MCO - Messages Custom Object Package
  - Avochato Broadcasts from Salesforce Campaigns
  - AI Conversation Summaries Salesforce Sync
  - Avo4SF Device Fields Package
- Tips & Tricks
  - Using Salesforce Merge Field data within Avochato messages
  - Hiding the Avo4SF component for non-Avochato Users
  - Setup List View Broadcasting from Any Salesforce Object
- FAQs & Troubleshooting
  - Avochato for Salesforce - Main FAQs
  - Login issues on the AppExchange
  - Purchasing additional Avochato for Salesforce seats
  - Salesforce Data Synchronization
  - Avochato API Credentials Data Table
  - Grant Login Access to Avochato for Salesforce
Video Tutorials
- Tutorial Videos
  - All Videos
More

Do all users share a login and password?

Unique login and password for every user.

Last updated on November 12, 2021

Everyone on your team should have their own unique login and password to Avochato. This allows you to assign specific team members ownership over a conversation. This also allows for better management if users leave the organization or need different permissions.

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Adding Team Members and Managers Office Hours Based On Agent Availability