Recommendations: Respond Faster
Automated suggestions boost agent efficiency, and provide flexibility for oversight and personalization.
Efficiency is essential when you’re fielding a lot of incoming conversations. Recommendations can help your team reply to customers with speed, clarity, and confidence.
What Are Recommendations?
When you open a conversation in your Avochato inbox, Recommendations provides a suggested reply based on the context.
To use it:
- Click or tap to populate the message into your chat box as a draft message.
- From there, you can hit send as-is, or tweak the message
- Need a new version? Click the circular refresh icon to get a different response.
Recommendations helps your team:
- Reply faster to incoming messages, especially after sending a Broadcast
- Maintain consistency in tone and style
- Reduce cognitive load for agents
- Scale support without sacrificing personalization
How to Enable Recommendations
- Go to the Automations tab on the left hand navigation bar
- Under AvoAI Agent, click AvoAI Agent Assist
- Within Agent Assist, scroll down and toggle Recommendations to ON
That’s it! You’re ready to start handling messages more efficiently than ever.
The average cost per recommendation is usually a few pennies, typically ranging between $0.01 - $0.08. Costs will depend on the length of the conversation and the amount of data processed.
Customize Recommendations with Instructions - Optional
Want even smarter, more on-brand Recommendations from AvoAI? That’s where Instructions come in. Add instructions for specific use cases like order status questions, appointment reminders, or subscription cancellations to guide the recommendations.
What Is Are Instructions?
Instructions are text-based guidelines that direct how Avochato’s AI features should behave. They act as context and guardrails, ensuring the AI reflects your desired tone, company policies, and preferred wording in all interactions.
Examples of what you can define:
- Brand voice (e.g., friendly, professional, playful)
- Specific language to include (or avoid)
- How to handle refunds, FAQs, or product-specific replies
How to Set Up AvoAI Instructions for Recommendations
1. Add New Instructions via “Train Agent”
To customize the recommendations AvoAI provides, click the purple Train Agent button on the right side of the Train Agent interface. This will open the New Instructions window, where you can add guidance for your AI. You can also choose from one of our templates you can start from under Recipes
2. Enter an “Instruction Title”
Create a descriptive name for this instruction. This name will help you organize and find this instruction if you later need to edit or disable it. Note that this title will not be used by the AvoAI in generating recommendations
3. Define the “Content”
The information you provide in this section will be used to guide and shape the recommendations you will see. You can fully customize these instructions and add as much detail as you like to define how your should behave. There’s no character limit. Once done, hit “Save”
4. Confirm that the Instructions you made is active
Scroll down below Recipes to view the instructions you’ve added for AvoAI. You can click on any instruction to edit or deactivate it. To delete an instruction, click the three-dot icon next to it.
Read the Best Practices for Creating Instructions here.
The average cost per Instructed Recommendation varies and will be impacted by the Instruction length. Costs will depend on the length of the conversation and the amount of data processed.