Assigning Owners to Tickets

Avochato makes it easy to manage ticket ownership in your inbox when you have multiple team members. You can adjust this configuration in Settings > Auto-Assignment.

Auto Assign

You can set Avochato to automatically rotate assigning new tickets to team members as people contact your Avochato number.  Toggle team members “on” or “off” to make them eligible to get auto-assigned:

Unavailable

In the upper left corner of the Avochato screen a user can make herself available or unavailable when the auto assignment feature is turned on.

Reassign Conversations

Agents have the ability to Mass-reassign and Mass-unassign tickets. This allows each agent to take over conversations at the beginning of their shift or off load conversations when they go home for the day.

Assigning ticket owners manually

Regardless of Auto-Assign, you can always manually set the owner.  Open the ticket in the Messages panel. Then select the correct team member from the dropdown menu on the upper right corner of the page:

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