How to use Keyword Auto-Responses
Send pre-defined auto replies when your customer texts in a keyword.
Keywords will trigger an automated response whenever someone texts the defined word to your number.
Setting up a keyword
- In the main Avochato panel go to Settings > Keywords (under Texting Automation)
- Define the keyword or phrase in the field under “When you receive the following keyword”
- Write the response that will be automatically texted to the contact under “Auto-Reply with”
- If you would like to track which contacts texted the keyword you can add a tag under “Auto-Tag the Contact With”
Once set-up correctly, anyone who texts in the keyword (in this example “support”) will receive a pre-defined auto reply.
Tips for Using Keywords
- Choose keywords that aren’t common one-word replies, since they’ll always trigger an auto-response even during active conversations
- You can set up multiple keywords or phrases
- Auto-responses only trigger when the incoming message matches the keyword or phrase exactly (case doesn’t matter)
- Keywords are not case-sensitive
Disable Keywords Outside Office Hours
To prevent keywords from triggering after hours, check the box for “Trigger keyword during Office Hours only”
If you would prefer to send a series of questions, check out our article about surveys instead.
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