Logs
View, filter, and download (CSV) inbound and outbound message logs from an inbox.
By navigating to the “Logs” tab you can see a full record of all inbound and outbound messages from a particular inbox. You can filter by date range and download your logs as a CSV file for reporting or recordkeeping.
What can I see with Logs?
Logs will show you each individual message that has been sent or received by that inbox.
How to download logs as a CSV:
- Select a date range using the date filters to narrow down the time period you need.
- Apply any additional filters as needed.
- Click the Download Logs (csv.) button.
- The CSV file will begin downloading with all messages matching your selected filters.
Each log provides the following information:
- *Message:* Content of the message
- *Sent At:* Time the message was sent or received
- Origin: What triggered the message (Auto-Response, Mobile, Web, API, or Scheduler)
- From: Sender phone number
- To: Receiving phone number
- Status: Delivery status
- Segments: How many segments
- Code: Error code (if any)
- Flagged?: If the message returned an error code, this will provide a description of that code
- Ticket Owner: Which user the ticket is assigned to
- Contact Name: Contact’s name in Avochato
- Contact Email: Email address of contact in Avochato (if any)
What about Call Logs?
Navigate to the Calls Tab in Avochato. The default view is "My Calls" but you may be able to see all call history for your organization based on your user permissions (All Calls). To download, filter by the given date range and click "update". Once updated, click "Download CSV" and the spreadsheet will begin downloading.
Can I download a log of a specific conversation?
Yes. You can email a transcript of a specific 1-1 conversation. To email the transcript, follow the steps below
1) Move the conversation to closed
2) Click to view the conversation
3) On the top right of the conversation, click on the Notes icon
4) Click on "Email Transcript" button
5) Fill in the email address for the transcript delivery