AvoAI Agent Assist Features

Supercharge your customer conversations with Avochato’s Agent Assist. Equip your team to respond faster, smarter, and extract game-changing insights that drive your business forward.

To access configure AvoAI Agent Assist features, head over to Automation > AvoAI Agent Assist as shown below.

Turn on this toggle to add a “wand” shortcut to your conversation windows, providing quick access to AvoAI tools for users. Learn more about what these can do here.

Enabling this toggle will show a recommended response in the chat window. Learn more about recommendations here.

Get a score for how the customer feels in a given conversation. On top of the score, insights also gives a quick summary of the conversation and will try to list any detected actions needed to be done by the user or by your customer. Learn more about Insights in this article.

Turning on this toggle will automate the generation of insights in your inbox. Keep in mind that each conversation must receive at least three new inbound messages before a new score can be generated.

AvoAI can automatically detect conversations and tag them accordingly. A full guide on setting this up can be found here.

Each time you close a conversation, AvoAI automatically generates a summary. You can personalize the summarization by entering a custom prompt in the Summary Prompt field. To access the summary, click the AvoAI wand (ensure the AvoAI Agent Assist wand is enabled) and select Summarization. The summary can also be added as an AvoNote for future reference.