Overview of Automated Responses

There are a few ways to set up automated responses in Avochato. Automation is imperative while maintaining a personal and tailored experience for your customers.

Auto-responses

Auto responses are text messages that can be configured to send automatically whenever someone texts or calls your number. You can also send an auto-response letting customers know your office is closed for the day. Learn how to set up [here].

Keywords

Keywords will trigger an automated response whenever someone texts the defined word to your number. Learn more [here].

Surveys

Surveys automatically ask a list of questions and save the responses to a contact’s profile. A survey is initiated by a contact sending a text message of a specific keyword or by sending the survey shortcut in an outbound message.

Campaigns

You can schedule an automated follow-up message (or multiple messages) on a given time delay. This is great to help your team engage with leads when they are interested or to automate a reminder for an upcoming event.

Rekindling

Rekindling allows you to send a nudge reminder as you await a response from a customer. They are configured per channel (Live Chat, SMS or WhatsApp) and allow your team to focus on active conversations.

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