Avochato Mobile App
Avochato is available for both iOS and Android.
The Avochato mobile app provides the same functionality as the desktop version. You can make and receive calls, send texts and broadcasts, receive messages (including MMS), answer live chats and much more.
You can download the Avochato iOS app on the AppStore and the Android app from the Google Play Store.
Permissions
Upon initial installation of the mobile app on your phone, you will be asked to allow permissions for Avochato to work correctly. Please allow all to have a seamless experience when using the app. These are normally asked when you first open the app after installation.
If you happened to press “Don’t Allow” when these were asked initially, you can still change this by going to the app permissions on your phone. Below are instructions on how to change permissions:
Setting-up required permissions for Android users
1) Find the Avochato app in your home screen or app drawer and long press the icon to show context menus. Click on “App Info”
2) On the Avochato’s app info screen, select permissions
3) Check the “Not allowed” section and please allow permissions for the following:
- Microphone - allows the use of your phone’s microphone when doing an inbound or outbound call
- Notifications - allows sending of push notifications for incoming text messages and calls
- Phone - allows the use of your phone’s dialer for inbound and outbound calls done through Avochato
- Photos or Videos - allows you to save a photo or video (like an MMS) to your device as well upload a photo for sending it as an MMS or updating your profile picture
4) Once everything is allowed, all permission categories should be under “Allowed” as show in the picture
Setting-up required permissions for iOS users
1) Go to Settings and scroll down until you find “Apps”
2) Find Avochato in your app list and click it to show more options
3) For Avochato to work properly, you’ll need to allow the following permissions:
- Microphone - allows the use of your phone’s microphone when doing an inbound or outbound call
- Notifications - allows sending of push notifications for incoming text messages and calls
- Background App Refresh - Allows Avochato to still function and receive calls and texts even though you are looking at a different app
- Cellular Data - Allows Avochato to use cellular data when WiFi is not available
4) Under “Notifications,” we recommend the configuration shown in the image on the right to ensure that all Avochato notifications appear properly on your phone.
Mobile App Push Notifications
The notification settings enabled above only allow Avochato notifications to appear on your phone. The specific notifications you receive will depend on the preferences you configure within the Avochato app. Below are instructions on how to manage which notifications will be pushed to your mobile device:
1) Go to your profile by clicking your profile icon at the upper hand corner of your Avochato inbox and clicking “Edit Profile”
2) In your profile page, scroll down to “Mobile App Push Notifications”. This is where you configure which kind of Notification will Avochato send to your device.
These mobile push notification settings can be mixed and matched to fine tune your notification preferences. For example, you can have “send a push whenever inbound activity occurs in conversations assigned to me” and “only send pushes during office hours” so that you will only get a push notification for inbound activity for conversations you own only during office hours.
- Send a push whenever inbound activity occurs in conversation assigned to me - as long as you are assigned as an owner of a conversation in Avochato, you will receive a notification on your phone when that conversation receives inbound activity such as SMS, MMS and calls
- Only send pushes while my status is “Available” - you will only receive notifications if your status is set to available. Note, statuses are available when you have the Auto-Assignment roster turned on.
- Send a push whenever inbound activity starts a new conversation - Avochato will send you a push if there is an incoming SMS/MMS, live chat or call that starts a whole new conversation. This is useful when you want to reply immediately to customers contacting you for the first time
- Send a push for any inbound activity owned by anyone on my team - this will send you a notification for every inbound activity except conversations which doesn’t have an assigned owner (Unassigned). Inboxes with high traffic might send countless notifications to your phone so only turn this on when necessary
- Send a push to receive inbound calls via the mobile app - this allows Avochato to send an incoming call notification to your device when someone calls. This push notification gives you the option to answer or decline it.
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Whenever you change a setting on your profile, we recommend restarting the Avochato mobile app for the settings to apply right away.
How to set-up your device to accept incoming calls
You can receive calls on-the-go by accepting an incoming call push notification directly on your mobile device without the need for a “forward number”.
Note: In order to receive and be able to answer incoming calls, the below pre-requisites must happen:
1. Use the latest version of Avochato for Android and/or Avochato for iOS available at the Apple AppStore or Google PlayStore
2. You must have allowed Avochato to send you Push Notifications on your mobile device
3. You must have allowed Avochato to use Phone or microphone on your mobile device.
4. For Android users only: Enable calling account for Avochato. You will normally get this message box the first time you open the app. It will keep showing until you enable it.
5. Enable “In-Browser Calling” under Settings > Call Forwarding.
6. In your profile settings, enable “Send a push to receive inbound calls via the mobile app”. You can go to your profile settings by clicking your profile icon at the upper right hand corner of your inbox.
