Auto-Close Conversations
Keep your team focused on active conversations and keep your team organized.
There are two ways to automatically close conversations in Avochato.
Auto-Close After Inactivity
Under Settings > Conversation MGMT > Auto-Close Conversations, you can set conversations to close after a specified number of days. Add the number of days since the last inactivity and toggle on. You can still view old conversations by using a filter and selecting "Show closed convos".
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F57d1eb1d-5753-4af9-ba1e-75cbfe9c8b29%2FScreen-Shot-2020-12-16-at-2.36.35-PM.png?table=block&id=a503cb7f-401a-4f3c-aafc-35691fba87b8&cache=v2)
Auto-Close With Outbound Message
Another option would be to close a conversation on an outbound message. This is a great way for support teams to auto-close a ticket when an issue has been resolved.
The first step is to create a template under "Settings > Templates". This can be a closing messaging that signals the end of a conversation or it can be something as simple as a punctuation mark.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F5733e7e3-dfe6-4b04-9928-cb3e1515cf6d%2FScreen-Shot-2020-12-16-at-2.34.26-PM.png?table=block&id=f4d67636-b41a-46f7-bcb1-45b895fa3ba7&cache=v2)
For the conversation to auto-close, the template shortcut has to be sent:
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Ffffe40b5-cb83-4ded-8e3d-df8c248a446d%2FScreen-Shot-2020-12-16-at-2.35.03-PM.png?table=block&id=048fe55c-e52a-458b-b31c-6bf9c87f5cc9&cache=v2)
Here is a screenshot of the message being sent and it getting closed after delivery.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Fb1909caa-2530-4e40-8b1b-5a6aacee4b81%2FScreen-Shot-2020-12-16-at-2.35.12-PM.png?table=block&id=e5f1b351-828d-467c-a9ce-09770612980a&cache=v2)